When you place an order, you are making a commitment to purchase, and your payment will be processed at the time the order is placed. We incur irreversible costs during this process; therefore, we have the following cancellation policy in place for various items and types of orders.
Please consider these costs/fees before placing an order on our website, especially for Custom/ personalized metal art.
For standard metal art and accessory orders:
- If you cancel an order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit or refund is issued, the fee will be deducted prior to issuing a credit or refund. The 15% cancellation fee will be calculated on the total cost of your order before taxes and shipping.
- If you cancel your order AFTER it has been shipped the cancellation will be treated as a Return as set out in our returns & refunds policy- Orders which are REFUSED AT DELIVERY will be treated as a Return as set out in our returns & refunds policy.
For custom/ personalized orders:
- Payments made for custom/ personalized orders are non-refundable.