Shipping Policy
Shipping policy
Small Order Shipping (excludes oversized packages, Contiguous US Only)
$7.99 Standard Shipping : With this shipping option we will select the fastest reasonably priced shipping option available. This means you could be receiving your items from any shipping carrier including USPS, UPS or FedEx. If you select a shipping address which limits which carrier we can use such as a PO Box, you may be contacted for additional shipping costs.
$12.99 Elite Priority: With this shipping option we will select either UPS or FedEx. You cannot use a P.O. Box for this method. If you use a P.O. Box for a shipping address you maybe contacted for additional shipping cost.
Free Standard Shipping: Minimum Order must be over $99.00 With this shipping option we will select the fastest reasonably priced shipping option available. This means you could be receiving your items from any shipping carrier including USPS, UPS or FedEx. If you select a shipping address which limits which carrier we can use such as a PO Box, you may be contacted for additional shipping costs.
Freight and Damaged Goods:
We take every precaution to ensure your item arrives to you in pristine condition, however, in the event your item arrives damaged, it is important that you note it on the Bill of Lading before signing it. You must then call or email us immediately, as time is of importance in filing a claim: 207-793-2598 or Jillian@humphreysbbq.com . If the driver doesn't allow you enough time to inspect the shipment, please note on the Bill of Lading "Subject to Further Inspection for Concealed Damage". There are times that the driver may not let you write this on the BOL if the outside of the crate is in good condition. If that is the case, please take pictures of the crate prior to uncrating it, in case there is concealed damage.
If concealed damage occurred please document it with pictures and send those to jillian@humphreybbq.com